Feedback from previous guests about their experience.
88%
liked the hotel and would stay again
friendly staff
great location
dining experience
room price
8.8/10
Great
Rooms
8.3
Location
9.7
Service
9.3
Dining
8.0
Guest reviews
8.8/10
based on 6 reviews
4.5/5
based on 400 reviews
9.5
9.5/10 based on 1292 reviews
#9 of 135 hotels in Salzburg based on Tripadvisor
Susan
United Kingdom,
May
2024
9.0/10
The hotel's location couldn't have been better, right off one of the main squares, making it super convenient to explore. The rooms are spacious and come with a private balcony, a true highlight. The service was impeccable, with staff going above and beyond to ensure a memorable stay.
Rooms
9.0
The room with a private balcony was a great bonus, very cool and comfortable with a fantastic bathroom.
Service
9.0
The service was outstanding, especially in the evening, with the staff being incredibly helpful and accommodating.
Location
10.0
The hotel's location is ideal, just a short walk from all the must-see spots, great restaurants, and cafes.
Dining
8.0
The dining experience was delightful in a cozy wooden setting, offering a tiered plate of interesting selections and a delicious waffle.
Facilities
9.0
The facilities were top-notch, enhancing the overall stay experience.
John
United Kingdom,
May
2024
9.0/10
I absolutely loved my stay at this hotel! The rooms were spacious, stylish, and incredibly comfortable. The service was top-notch, with a wonderful team making sure every detail was perfect. The location was ideal for exploring the city, surrounded by charming coffee shops and restaurants. The dining experience was superb, offering high-quality meals. However, the price seemed a bit high given the room size.
Rooms
9.0
The rooms were spacious, stylish, and very comfortable.
Service
10.0
The service was extraordinary, with a fantastic team attending to every need.
Location
9.0
The hotel's location was perfect for exploring the city and enjoying nearby attractions.
Dining
8.0
The dining experience was wonderful, with high-quality meals that were well worth the price.
Facilities
9.0
The hotel's facilities were exceptional, adding to the overall comfort of the stay.
Anne
United States,
March
2024
9.0/10
My stay at the hotel was fantastic. The rooms had a small secret terrace and faced the rear side of the building, providing a great and spacious atmosphere. The eclectic, modern design set in this old building with original stone pillars and walls showing through added character to our lovely rooms. The service was impeccable, with staff knowing exactly what we needed and being warm, friendly, and helpful at every turn. The location was ideal for exploring all the must-see spots on foot and close to excellent dining options. Although the dining experience could have been improved, the overall value for money was undeniable.
Rooms
9.0
I loved the small secret terrace and spacious feel of the room, full of eclectic and modern design elements blending perfectly with the old building's original features.
Service
10.0
The staff went above and beyond, from the courteous Ulrich in advance emails to the warm welcome at the front desk and exceptional service in the restaurant. Everyone was attentive and ensured our comfort throughout our stay.
Location
9.0
The hotel's shaded location was perfect for exploring nearby sites, and Ulrike's welcoming service enhanced our experience. The modern touch, cleanliness, and excellent dining options made it a convenient and enjoyable stay.
Dining
8.0
While the dining experience was very well presented and a good start to the day in a cozy setting, it could have been further elevated to match the high standards of the hotel.
Facilities
9.0
The facilities were top-notch, offering everything needed for a comfortable and convenient stay.
friendly staff
dining experience
Laurence
United Kingdom,
December
2023
8.6/10
I couldn't have asked for a better location! The hotel is conveniently situated near all the tourist hotspots and amenities I wanted to explore. The rooms, despite some mustiness, were well-equipped with modern facilities. The service was exceptional, from the warm welcome to the attentive staff throughout my stay. Dining was a delight with a cozy setting and delicious offerings. Overall, a great stay with a few minor room issues.
Rooms
7.0
The rooms, while sometimes musty without the windows closed, were well-equipped with modern facilities.
Service
9.0
The service was top-notch from the initial welcome to the attentive staff throughout the hotel.
Location
10.0
The location was perfect, near all the tourist sites and attractions I wanted to visit.
Dining
8.0
Dining was excellent with delicious offerings in a cozy setting.
Facilities
9.0
The facilities were modern and well-maintained, enhancing my overall experience.
Bert
United States,
September
2023
9.0/10
Staying at this hotel was a real treat! The rooms were spotless, comfortable, and spacious, blending traditional charm with modern flair. The service was outstanding, especially thanks to Ulrike and the lovely dining room staff. The location couldn't have been better, right in the heart of the old town. However, the dining experience was of high quality and lived up to expectations. Overall, a great value for such a wonderful experience.
Rooms
9.0
I was amazed by the artsy design and style of the rooms. They were not only comfortable but also quite spacious, offering a fantastic fusion of traditional and modern features.
Service
9.0
The staff, including Ulrike and the dining room ladies, were not only friendly but also very helpful. Their service truly stood out during my stay.
Location
10.0
The hotel's location was absolutely perfect, making it easy for me to explore all the shops, restaurants, and attractions in the area. It was excellent and walking distance to pretty much everything I needed.
Dining
8.0
The dining experience was top-notch, with high-quality offerings and a friendly, attentive service. The delicious vegetarian couscous was a stand-out dish.
Facilities
9.0
The hotel's facilities were top-notch, with thoughtful touches like loose leaf teas and a Nespresso machine. Its very central position made everything easily accessible.
artsy design
pricey dining
Willie
United States,
April
2023
8.6/10
This hotel is an absolute gem! The location is superb, just steps away from the historic area, making it easy to explore all the major attractions. The rooms were cozy, but unfortunately, the temperatures were a bit too warm for comfort during my stay, even though it wasn't particularly hot outside. The service was out of this world, with the staff anticipating all our needs, from offering maps and directions to going the extra mile to ensure our stay was perfect. The dining experience was a delight, especially the cinnamon rolls, and the hotel's facilities were top-notch.
Rooms
7.0
The rooms were cozy, but the temperature was uncomfortably hot despite the cooler weather outside.
Service
9.0
The service here was exceptional, with the staff going above and beyond to make our stay memorable.
Location
10.0
The hotel's location is unbeatable, right in the heart of Old Town Salzburg on a charming alley, close to all the main sights and surrounded by a lively atmosphere.
Dining
8.0
Dining at the hotel was a delicious experience, especially with the must-try cinnamon rolls in the atmospheric dining area at Goldgasse.
Facilities
9.0
The hotel's facilities were top-notch, enhancing the overall experience of my stay.
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